Here’s a startup idea for anyone who wants it: outsourced, at-home video call support. Sounds really boring. Isn’t.
If you run a big internal event, and you’re at a sufficiently large company, there will be an AV (or IT) support team that comes round to make sure that the projector is plugged in, the mics work, etc.
If you run a big virtual internal event, and you’re at a sufficiently large company, AV support will do the same only remotely. They’ll call up your external speakers and attendees, and make sure they have Microsoft Teams, Chrome, etc, installed and happily working with their webcam and so on. This is good!
BUT
There are now a bunch of services which are delivered over video, to members of the public, by companies where tech support is not a core competency. I’m thinking of…
Medical practices doing consultations over video
Courts dialling in witnesses
Schools and universities – teaching generally
And if the video call fails - for whatever reason - the service can’t be delivered and time is wasted.
So the startup should work like this:
Ahead of a call (being a consultation or an event), the client company (like a school) enters the emails of everyone included, together with the software platform they’re using
24 hours ahead of the event, our fictional startup contacts all internal and external attendees and takes them through a foolproof, automatic setup test for the exact software configuration
Any problems are escalated to a human and they get on the phone to sort it out
The event/consultation/parent-teaching-meeting/etc goes off without a hitch.
If there’s actually going to be a permanent shift to doing things remotely, we’ll need a service like this. Simply from a cost perspective… it doesn’t make sense to have the expert nurse or teacher debugging any connection problems when it can be done by somebody cheaper with economics of scale.
(If the government really wanted to keep the economy going, while people were being furloughed they would have been building this service to offer at cost to the public and private sector. By the time the life support money ran out, there would have been a gangplank for companies that could to transition to a WFH future. As it is, everyone is tackling the same problems but separately.)
Big picture, this is about unbundling the office.
What is the office for? Yes it’s a place to work, but also
It’s a place for collaboration
It’s a place where a company can provide perks, like snacks
It makes it possible to ensure health and safety in the workplace, because chair heights can be checked and electrical items tested
Information security can be guaranteed
People who don’t work together can run into each other.
That last one is important. From the New York Times last year about working from home, a piece about weak ties: the people with whom you rarely communicate, perhaps 15 minutes a week or less.
When the pandemic hit: contact with weak ties dropped by 30%.
Oops:
But Waber contends that it’s those weak ties that create new ideas. Corporations have historically seen some of the biggest new ideas emerge, he says, when two employees who usually didn’t talk suddenly, by chance, connected. But Waber contends that it’s those weak ties that create new ideas. Corporations have historically seen some of the biggest new ideas emerge, he says, when two employees who usually didn’t talk suddenly, by chance, connected.
It’s handy that the office is a single physical location such that facilities is able to reach everyone in a cost-effective manner. But there’s no essential reason that all these jobs of the office actually have to be bundled up in the office.
Newspapers and magazines got unbundled. Banks are getting unbundled.
Offices are being unbundled.
I talked about remote working perks last year and asked at the time: is there remote work facilities management that can come set up my desk and give me a sound baffle/backdrop for my video calls?
It turns out there is! Hofy is a remote facilities management startup to give WFH employees chairs and monitors.
So this unbundling is why I don’t really buy virtual office approaches like Facebook’s VR-based Horizon Workrooms: Facebook’s Metaverse is a VR Meetaverse (Wired). Sure it might work for collaboration, but maybe there are better software approaches for collaboration… and what about the rest of the office? What about the nice chairs? Embrace the unbundling!
The most interesting part of the unbundling of the office is that it allows companies to get smaller by divesting of in-house IT, in-house facilities, long-term leases, etc. Anything that allows companies to get smaller is interesting.
The oddest part of hybrid working, for me, is that I tend to spend my mornings in a co-working spaces to be face-to-face with whichever teammates happen to be around (ad hoc weak tie connections, see), and my afternoons at home on Zoom for scheduled meetings.
Which means I commute over lunch, and mostly eat on trains.
So I choose my food based on what I can hold while I’m also on my phone while I’m also maybe standing up.
Cornish pasties have a crust “handle” because they were traditionally eaten by tin miners with dirty hands. What does my commute pasty look like?
‘Yes, we’ll see them together some Saturday afternoon then,’ she said. ‘I won’t have any hand in your not going to Cathedral on Sunday morning. I suppose we must be getting back. What time was it when you looked at your watch just now?’ "In China and some other countries it is not considered necessary to give the girls any education; but in Japan it is not so. The girls are educated here, though not so much as the boys; and of late years they have established schools where they receive what we call the higher branches of instruction. Every year new schools for girls are opened; and a great many of the Japanese who formerly would not be seen in public with their wives have adopted the Western idea, and bring their wives into society. The marriage laws have been arranged so as to allow the different classes to marry among[Pg 258] each other, and the government is doing all it can to improve the condition of the women. They were better off before than the women of any other Eastern country; and if things go on as they are now going, they will be still better in a few years. The world moves. "Frank and Fred." She whispered something to herself in horrified dismay; but then she looked at me with her eyes very blue and said "You'll see him about it, won't you? You must help unravel this tangle, Richard; and if you do I'll--I'll dance at your wedding; yours and--somebody's we know!" Her eyes began forewith. Lawrence laughed silently. He seemed to be intensely amused about something. He took a flat brown paper parcel from his pocket. making a notable addition to American literature. I did truly. "Surely," said the minister, "surely." There might have been men who would have remembered that Mrs. Lawton was a tough woman, even for a mining town, and who would in the names of their own wives have refused to let her cross the threshold of their homes. But he saw that she was ill, and he did not so much as hesitate. "I feel awful sorry for you sir," said the Lieutenant, much moved. "And if I had it in my power you should go. But I have got my orders, and I must obey them. I musn't allow anybody not actually be longing to the army to pass on across the river on the train." "Throw a piece o' that fat pine on the fire. Shorty," said the Deacon, "and let's see what I've got." "Further admonitions," continued the Lieutenant, "had the same result, and I was about to call a guard to put him under arrest, when I happened to notice a pair of field-glasses that the prisoner had picked up, and was evidently intending to appropriate to his own use, and not account for them. This was confirmed by his approaching me in a menacing manner, insolently demanding their return, and threatening me in a loud voice if I did not give them up, which I properly refused to do, and ordered a Sergeant who had come up to seize and buck-and-gag him. The Sergeant, against whom I shall appear later, did not obey my orders, but seemed to abet his companion's gross insubordination. The scene finally culminated, in the presence of a number of enlisted men, in the prisoner's wrenching the field-glasses away from me by main force, and would have struck me had not the Sergeant prevented this. It was such an act as in any other army in the world would have subjected the offender to instant execution. It was only possible in—" "Don't soft-soap me," the old woman snapped. "I'm too old for it and I'm too tough for it. I want to look at some facts, and I want you to look at them, too." She paused, and nobody said a word. "I want to start with a simple statement. We're in trouble." RE: Fruyling's World "MACDONALD'S GATE" "Read me some of it." "Well, I want something better than that." HoME大香蕉第一时间
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Here’s a startup idea for anyone who wants it: outsourced, at-home video call support. Sounds really boring. Isn’t.
If you run a big internal event, and you’re at a sufficiently large company, there will be an AV (or IT) support team that comes round to make sure that the projector is plugged in, the mics work, etc.
If you run a big virtual internal event, and you’re at a sufficiently large company, AV support will do the same only remotely. They’ll call up your external speakers and attendees, and make sure they have Microsoft Teams, Chrome, etc, installed and happily working with their webcam and so on. This is good!
BUT
There are now a bunch of services which are delivered over video, to members of the public, by companies where tech support is not a core competency. I’m thinking of…
And if the video call fails - for whatever reason - the service can’t be delivered and time is wasted.
So the startup should work like this:
If there’s actually going to be a permanent shift to doing things remotely, we’ll need a service like this. Simply from a cost perspective… it doesn’t make sense to have the expert nurse or teacher debugging any connection problems when it can be done by somebody cheaper with economics of scale.
(If the government really wanted to keep the economy going, while people were being furloughed they would have been building this service to offer at cost to the public and private sector. By the time the life support money ran out, there would have been a gangplank for companies that could to transition to a WFH future. As it is, everyone is tackling the same problems but separately.)
Big picture, this is about unbundling the office.
What is the office for? Yes it’s a place to work, but also
That last one is important. From the New York Times last year about working from home, a piece about weak ties:
When the pandemic hit: contact with weak ties dropped by 30%.
Oops:
It’s handy that the office is a single physical location such that facilities is able to reach everyone in a cost-effective manner. But there’s no essential reason that all these jobs of the office actually have to be bundled up in the office.
Newspapers and magazines got unbundled. Banks are getting unbundled.
Offices are being unbundled.
I talked about remote working perks last year and asked at the time:
It turns out there is! Hofy is a remote facilities management startup to give WFH employees chairs and monitors.
So this unbundling is why I don’t really buy virtual office approaches like Facebook’s VR-based Horizon Workrooms: Facebook’s Metaverse is a VR Meetaverse (Wired). Sure it might work for collaboration, but maybe there are better software approaches for collaboration… and what about the rest of the office? What about the nice chairs? Embrace the unbundling!
The most interesting part of the unbundling of the office is that it allows companies to get smaller by divesting of in-house IT, in-house facilities, long-term leases, etc. Anything that allows companies to get smaller is interesting.
The oddest part of hybrid working, for me, is that I tend to spend my mornings in a co-working spaces to be face-to-face with whichever teammates happen to be around (ad hoc weak tie connections, see), and my afternoons at home on Zoom for scheduled meetings.
Which means I commute over lunch, and mostly eat on trains.
So I choose my food based on what I can hold while I’m also on my phone while I’m also maybe standing up.
Cornish pasties have a crust “handle” because they were traditionally eaten by tin miners with dirty hands. What does my commute pasty look like?